Delivery
Delivery and shipping.
Tracked delivery in the UK and internationally, in plain, unbranded packaging.
Services and rates
- UK tracked
- £10.00 · 1–2 working days · free on orders over £200
- International tracked
- £50.00 · 5–10 working days · free on orders over £400
Dispatch
Orders placed before 14:00 GMT on a working day are dispatched the same day, once payment has cleared. Orders paid after the cut-off, or placed at a weekend, ship the next working day.
Packaging
Everything ships in plain, unbranded outer packaging with no indication of the contents or the sender. Where a compound requires it, orders are packed with a cold pack; this is a shipping precaution and does not indicate anything about the contents. Material is supplied lyophilised and sealed.
International orders
International orders are welcome. Import rules vary by country: you are the importer of record and responsible for lawful importation and for any duties or clearance charges.
Tracking and lost parcels
If a tracked order has not arrived within 10 working days of dispatch, contact us and we will investigate with the carrier. A confirmed loss is reshipped free of charge or refunded in full.